Best Employer

中文  |  English
Home » News & Events » SRRSH impressed the world with outstanding medical support for the Asian Games, showcasing the professionalism of Chinese medical workers
News & Events

SRRSH impressed the world with outstanding medical support for the Asian Games, showcasing the professionalism of Chinese medical workers


Edited by XI Yue (Andie)

Reviewed by SI Xiaocai (Shelia)


More than 60 diverse badges and over 30 thank-you notes are what the medical zone for the Asian Games at Qingchun and Qiantang Campuses of Sir Run Run Shaw Hospital (SRRSH), affiliated with Zhejiang University School of Medicine received at the just-concluded 19th Asian Games held in Hangzhou.


Professional and efficient support from medical teams is indispensable to the success of major sports events. SRRSH, the designated hospital for the Asian Games, impressed the world with excellent medical protection at the medical zones for the Games in Qingchun and Qiantang Campuses, venues, designated reception hotels, and ambulances. By virtue of this, SRRSH is highly commended by patients and visiting experts.


CAI Xiujun, president of SRRSH, said that SRRSH staff members have given full play to the advantages of international medical services by providing detailed, careful, professional, and powerful medical support for the Asian Games after more than a year’s preparation and repeated drills. The contributions made by SRRSH to the support work showcase Chinese medical workers’ professionalism and efficiency.


Safeguarding the Asian Games, the Medical Zones have received over 340 patients engaged during the events


SRRSH set up medical zones for the Asian Games. The one at Qingchun Campus, as the original outpatient building, was renovated and put into service. The upgraded well-equipped medical zone is set apart from other outpatient areas, consisting of regular emergency rooms, VIP consulting rooms, CT rooms, DSA rooms, and ultrasound rooms. Being capable of handling group injury incidents, it can provide one-stop services for athletes who come to the emergency rooms.



During the events, 340-odd athletes and workers engaged in the Asian Games from 32 countries and regions were admitted to the medical zone at the two campuses, 14 of whom were hospitalized. Treatment was given from multiple departments, including the General Surgery Department, the Orthopedic Surgery Department, the Department of Infectious Diseases, the Cardiology Department, the Neurology Department, the Anorectal Surgery Department, and the Vascular Surgery Department. A variety of diseases were treated, such as acute coronary syndrome, central nervous system infection, acute cholecystitis, septic shock caused by colon perforation, incarcerated hernia, and viral meningitis. Surgeries including percutaneous coronary intervention (PCI), emergent intestinal perforation surgery, and cholecystectomy were performed.


SRRSH also made adequate preparations to receive patients speaking minority languages. The hospital built a multilingual talent pool with volunteers staying on duty 24 hours a day to assist in communication. It is also equipped with multilingual translation devices which can be used in medical settings and support the online translation of 84 languages.


Over 240 workers at the stadiums of the Asian Games and designated hotels, 5R+AR emergency system, and helicopters safeguarding the events


During the Asian Games, Shangcheng Sports Center Stadium was responsible for 8 football matches in total. SRRSH sent 12 medical workers to the field of play (FOP), medical stations, the audience medical stations, and the infirmary at the stadium.



InterContinental Hangzhou is one of the hotels safeguarded by SRRSH during the events. Most of its guests were officials and employees of the Olympic Council of Asia (OCA). Considering that some guests are in older ages with more underlying health conditions, the medical team consisted of not only doctors and nurses of the Critical Care Medicine Department, but also those of the Cardiology, Neurology, Gastroenterology, and Surgical Departments, among other specialties.


The medical support team also received training on the customs of different countries before the Asian Games. During the events, an Afghan female official went to SRRSH due to a tissue infection. She felt quite respected from purple signs posted at the entrances of consulting rooms, the setting of the rooms, to the physical examination done by female doctors.


Reportedly, SRRSH was responsible for the referral of patients at 9 designated venues and hotels, including the Asian Games Village, InterContinental Hangzhou, Hangzhou Marriott Hotel Qianjiang, the Azure Qiantang, a Luxury Collection Hotel, Hangzhou, Grand New Century Hotel Zhejiang Radio & TV, the East Railway Station, Shangcheng District Sports Center Stadium, Qiantang Roller Skating Center, and Zhejiang Normal University (Xiaoshan Campus). The hospital was also in charge of the onsite medical support and ambulance rescue for InterContinental Hangzhou, Hangzhou Marriott Hotel Qianjiang, and the Azure Qiantang. As the only signing unit, it has undertaken the task of targeted medical support with a focus on grading for the Asian Games and the Asian Para Games.


Apart from meeting the basic medical treatment demands, every medical support site in SRRSH’s charge was equipped with a self-developed 5G + AR remote emergency system. Through the mechanism, vital signs and critical warning messages of patients can be transmitted to remote experts in real time and a maximum of 10 specialists can engage in online simultaneous consultation, during which a number of services can be provided, including intelligent emergency transport of the patient, remote video consultation, real-time remote monitoring and remote imaging diagnosis (intelligent assistance).


In addition, as the designated support unit for the Asian Games’ air medical emergency rescue, SRRSH designed a high-quality support system, covering online and offline, prior to admission and after discharge, air and ground aspects. Qingchun and Qiantang Campuses can initiate air emergency rescue simultaneously, shielding the Asian Games-related workers from health risks.


Chair of the OCA Medical Committee highly praised SRRSH’s medical support for the Asian Games


State-of-the-art technology, full-fledged treatment process, caring medical services, and cutting-edge equipment… Medical Zone for the Asian Games of SRRSH has received highly favorable comments.


On September 27, Dr. Sultan AL Busaidi, Chair of the OCA Medical Committee and Anti-Doping Commission, Dr. Kamal Alhadidi, member of the OCA Medical Committee and Anti-Doping Commission, and Jiang Huiquan, Deputy Commander of the Medical and Health Command Center of the MOC visited SRRSH, to look at the hospital’s medical zone for the 19th Asian Games.


After the tour, Dr. Sultan AL Busaidi gave a sincere compliment to the efficient, independent and complete diagnosis and treatment process of SRRSH. All the positive feedback is based on the hospital’s thorough systemic training and drills carried out over a year.




Dr. YU Hong, vice president of SRRSH, said: “SRRSH immediately set up a special workgroup with designated leaders for the medical support of the Asian Games and Asian Para Games. We then organized high-standard selection contests based on simulated scenarios. 399 medical workers from 29 clinical departments stood out, 145 of whom have senior titles (senior vice and above), forming a high-caliber, international healthcare support team for the events. In addition, Qingchun and Qiantang Campuses held 55 training sessions and drills together, covering a wide range of themes, including knowledge of the Asian Games, technical skills, languages, firefighting, prevention and control of diseases, hospital infection, and group injury drills. The number of participants went as high as 2850.”


Furthermore, SRRSH, together with the official insurance underwriters of the Asian Games and the Asian Para Games, signed a direct billing settlement service agreement for the events, providing patients related to them with the most efficient medical services of the highest quality. SRRSH also compiled SITUATIONAL DIALOGUES ON MEDICAL SERVICESAn English Manual for the 19th Asian Games and 4th Para Games Hangzhou, under the guidance of the 19th Asian Games Hangzhou Organising Committee, which is a collection of English dialogue examples for all healthcare workers. Besides, the hospital created a special webpage for the events, compiled English and Chinese Medical Service Guide for the 19th Asian Games and the 4th Asian Para Games, and reexamined English public signs across the hospital from the perspective of foreign students.


The International Forum on Medical Support for the 19th Asian Games and the 4th Asian Para Games Hangzhou hosted by SRRSH has received high compliments from Li Lingwei, Vice Chairman of the Chinese Olympic Committee and Deputy Secretary General of Hangzhou Asian Games Organising Committee, and Dr. Sultan AL Busaidi, Chair of the OCA Medical Committee. As one of the major forces for safeguarding the international events, SRRSH impressed the world with outstanding medical support for the Asian Games, showcasing the professionalism of Chinese medical workers.